You've Got Questions, We’ve Got Answers ❓

You can buy our electric bikes through our online store or from one of our authorized stockists.

Yes, test rides are available in most of our select stockist locations. Please contact your closest location to arrange a test drive.

For general wear and tear, you can take your bike to any local bike shop. If the issue is due to a manufacturing defect and within the warranty period, it will be covered under our warranty.

Yes, spare parts and accessories are available for purchase on our website. If you can't find what you're looking for, please contact us for assistance.

Every MUV electric bike comes with everything you need to get started, including: ○ Your bike ○ Basic tool kit ○ Standard AU charger ○ Instruction manual with links to instructional videos Get ready to ride straight out of the box! 🚴‍♂️

Our bikes are configured to comply with Australian regulations, featuring a continuous power output of 250 or 500 watts and a speed limit of 25 km/h. Each state may have specific requirements, so we recommend checking your local laws.

No, electric bikes that meet the specified power and speed limits do not require registration and can be used like regular bicycles. Riders must adhere to local road rules applicable to cyclists.

Yes, you can unlock your bike to reach its maximum speed or power output. However, please be aware that modifying these settings may restrict your bike to off-road private property use only, depending on local regulations. ○ Speed limits vary by region, but in most states, exceeding 25km/h on public roads is not legally permitted. Always check your local laws before making adjustments.

The range varies between 60km to 70km when using pedal assist, depending on the model and riding conditions. The battery lifespan exceeds 1,000 charge cycles. For specific details, please refer to the specifications of each model.

Some models come with rear passenger footrest included - assembly required. For specific details, please refer to the specifications of each model.

Yes, we recommend servicing your e-bike once a year or every 600 km, whichever comes first.

Our bikes arrive 80% pre-assembled, with the rear wheel already attached. Simply install the front wheel, handlebars, rear racks and pedals, check everything over, and you're ready to ride. The assembly process is quick and easy, taking approximately 20-25 minutes depending on the model. Follow the provided instructions on the manual to complete the assembly, or have it professionally assembled at a local bike shop.

Our bikes are water-resistant, but they should not be fully submerged or sprayed directly with a hose when cleaning.

MUV e-bikes with fat tires weigh approximately 38kg and support a maximum load of 120kg.

Orders are processed and dispatched within one business day. Delivery typically takes 2-5 business days within NSW and QLD and 5-12 business days for locations outside NSW and QLD. Please note that shipping times may be longer during peak periods such as Black Friday, Christmas, and New Year.

We provide free shipping for NSW, QLD and VICTORIA for orders over $100. For orders under $100, a $10 flat rate shipping fee applies. A $199.00 fee applies for SA, NT, WA, TASMANIA and remote locations.

No, we cannot deliver to PO Boxes, as most of our products have irregular dimensions and require a signature upon arrival.

We accept returns within 7 days, provided the item is in its original, unopened packaging. The customer is responsible for return shipping costs. For full details, please refer to our returns policy on the supplied Manual.

To initiate a return, please email us at admin@muvaustralia.com.au to request a return form. For oversized items, we require the use of our trusted couriers to ensure safe transit. Be sure to include the completed returns form with your package.

For in-stock bike orders, cancellation requests must be made within 24 hours of order confirmation to avoid any charges. Requests made after this period may incur delivery fees. Please send us an email on admin@muvaustralia.com.au

Refunds are processed within 7 days of receiving the returned item(s).

We provide a 2-year warranty on the frame and suspension and a 1-year warranty on components. For detailed terms and conditions, please refer to our warranty page.

Each electric bike purchase includes an instructional manual with links to instructional videos, ensuring you have all the information needed to get started.

To become a dealer or distributor, please complete our 'Become a Stockist' enquiry form on our website. We will review your application and determine if your business aligns with our brand values.

You can purchase standard spare parts online. For MUV specific components like the battery, LCD, controller, or motor, please reach out to us directly to place an order.

The serial number is located on the front of the frame. Be sure to record it for security and theft reporting purposes. Use this number to register your bike on the website.

We accept PayPal, Apple Pay, Google Pay, Credit/Debit Cards (Visa, Mastercard, American Express), as well as Zip Pay, Zip Money, AfterPay, and Pay Later with PayPal.

Yes! We provide flexible payment options: ○ Zip Pay – Available for larger purchases up to $5,000 ○ AfterPay – Available for smaller purchases up to $2,000 ○ Pay Later – Offered through PayPal For more details, please check our payment options at checkout. For any further questions or assistance, feel free to contact our customer support team.